If you’re unable to log in on the MT4/MT5 platform for PC, please try the following:

• Check that the MT4/MT5 ID, password, and server that you enter perfectly match the ones received after registering.
• Check your internet connection
• Restart or even re-install your trading terminal/or mobile application

If, after following the steps above, you’re still unable to log in, please email us at support@netgliderglobal.com.

We're sorry you're having trouble uploading your documents. There are a few reasons this could be happening, so, please try the steps below:

• Clear your browser cache and cookies
• Try to log in to the Members Area again

If this doesn’t fix the problem, take a screenshot of the error you’re encountering and email it to us at support@netgliderglobal.com.

If you encounter a 404 error, it means the page you are trying to access doesn’t exist. The first thing to do is check that you entered the link or URL correctly.

If that doesn’t solve the issue, contact us via Live Chat or email us at support@netgliderglobal.com.

If a welcome email doesn’t appear in your inbox, please check your spam or trash folders. Failing that, please email us at support@netgliderglobal.com.

If your EA isn’t placing any trades, try following the steps below to fix the issue:

• Check if trading is allowed on your terminal by going to ‘Tools’, selecting ‘Options’, clicking on the ‘Experts’ tab, and selecting ‘Allow Real Trading’
• Check if the ‘Expert Advisor’ button on the main toolbar is on – a smiley face in the top-right corner of your chart indicates your EA has been installed correctly

If the smiley face is appearing but your EA still isn’t placing any trades, try checking your ‘Log Files’ by following the steps below:

• Open your terminal and go to the ‘Experts’ tab
• Check if any errors are occurring

If you need more help, email us at support@netgliderglobal.com.

On Windows

On a Windows desktop or laptop, there are a few ways to take a screenshot.

A) With Your Keyboard:

• Press the PrtSc (Print Screen) button on your keyboard to copy the screen to the clipboard
• Press CTRL + V to paste the image in an image editing tool (like paint) or in Word or Excel

B) With The Snipping Tool:

• Click on the ‘Start’ icon or the magnifying glass in later versions of Windows
• Search for ‘Snipping Tool’ and click on it from the list of results
• Click on ‘New’ to take a screenshot
• Press CTRL + V to paste the image in an image editing tool (like paint) or in Word or Excel

On Mac

To take a screenshot on a Mac desktop or laptop, just follow the steps below:

• Press Shift + Command + 4 till a crosshair appears
• Drag the crosshair to select the area of the screen you wish to capture
• To move the selection, press and hold the Space bar while dragging
• To cancel taking the screenshot, press the Esc (Escape) key
• To take the screenshot, release your mouse or trackpad button
• Click the thumbnail in the corner of your screen to edit the screenshot
• The screenshot will be saved to your desktop by default

On Android

On an Android tablet or smartphone, there are a few ways to take a screenshot.

• Press the Power and Volume Down buttons at the same time
• Press and hold the Power button for a few seconds and then tap on Screenshot
• If neither of these appears to be working, please consult your phone manufacturer’s support site for help, as functionality can vary.

On iOS

On an iPad or iPhone, there are a few ways to take a screenshot.

With Face ID (on applicable models)

• Press the Side and Volume Up buttons at the same time
• Quickly release both buttons
• A thumbnail will appear in the lower-left corner of your screen
• Tap the thumbnail to open the screenshot or swipe left to dismiss it

With Touch ID (on applicable models)

• Press the Side and Home buttons at the same time, then, quickly release both buttons
• A thumbnail will appear in the lower-left corner of your screen
• Tap the thumbnail to open the screenshot or swipe left to dismiss it

On Windows

• Click on your browser's ‘Settings’
• Navigate to the ‘Privacy and Security’ page
• Select the option to ‘Clear your browser cache and cookies’

On Mac

• Open the Safari app
• Click on ‘History’
• Click on ‘Clear History’
• From the pop-up menu, choose how much of your history you want to clear

On Android

• Open the Chrome app
• From the top right, tap ‘More’
• Tap on ‘History’
• Tap on ‘Clear Browsing Data’
• From the top, choose how much of your history you want to clear. To clear everything, tap on ‘All Time’
• Select ‘Cookies and Site Data’
• Select ‘Cached Images and Files’
• Tap on ‘Clear Data’

On iOS

• Open the Safari app
• Go to ‘Settings’
• Go to ‘Safari’
• Tap on ‘Clear History and Website Data’
• Go to ‘Advanced’
• Tap on ‘Website Data’
• Tap on ‘Remove All Website Data’

Yes. Our app and any part of our website that requires login are unavailable every Saturday from 8:05 to 8:35 GMT (summer time) or from 7:05 to 7:35 GMT (winter time) for maintenance. Keep this in mind when planning your trades. Other downtimes may also occur outside of the mentioned times due to maintenance, but you will be notified about them in advance.