Help Center

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Account Creation & Management

Why can’t I find my country of residence when I try to open an account?Which documents do I need to provide to become an Netglider client?Can all my accounts be on the same trading server?

Deposits & Withdrawals

What is the minimum I can deposit or withdraw?Can I withdraw money whenever I want?How long does it take to receive money after making a withdrawal?

Market Intelligence and Education

How do I register for seminars?How do I register for webinars?Do you offer a VPS?

Trading Accounts

What are the differences between a demo and a real account?Do you offer Mini accounts?Do you offer Nano accounts?

Trading Platforms

Which instruments can I trade on MT5?Can I change the time zone on my trading terminal?Do your platforms support Expert Advisors (EAs) or trading robots?

Trading Conditions

What leverage do you offer?What are your trading hours?Are swaps charged on futures contracts?

Trading Walkthroughs

How do I log in to the MT4 and MT5 Android apps?How do I log in to the MT4 and MT5 iOS apps?How do I gain access to the MT5 platform?

Trading Glossary

What is forex?What is spread?What is market execution?

Technical Issues & Errors

What can I do if I’m unable to log in to MT4 or MT5?Why can't I upload my documents in the Members Area?What do I do if I get a 404 error?

Promotions

What bonus promotions do you offer?What happens to my bonus when I make an internal transfer or a withdrawal?Are the trading bonuses you offer withdrawable?

Partners Account Management

How do I become an Affiliate?Can I refer clients from outside my country of residence?Can Affiliates also open trading accounts?

Partners Payments

What commission schemes do you offer?Is there a limit to the amount I can earn as an affiliate?How do I withdraw my commission?

Partners Platform

Where can I find the terms and conditions for Affiliates?How can I find out which of my clients have made deposits?How do I know if a client has registered using my referral link?

About

How long has Netglider been in the industry?What type of broker is Netglider?Is Netglider licenced (or authorised) and regulated?

Social Competitions

How do I join a Demo competition?How do I learn more about each competition?How do I receive the prize?

Copy Trading

How do I create a strategy?How do I fund my Investor Account?Is Copy Trading safe?

Refer a Friend

What is the Netglider Refer a Friend program?Am I eligible for the Netglider Refer a Friend program?How does the Netglider Refer a Friend program work?

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