To log in to the MT5 app for Android, just follow the steps below:

• Open the MT5 application on your Android device.
• Tap 'Settings' (three lines) and then click 'Manage Accounts'.
• Press the "+" icon.
• Type 'Netglider Global Limited' in the broker field.
• Enter your MT5 ID, password, and the chosen server and click 'Sign In.

To log in to the MT4 app for Android, just follow the steps below:

• Open the MT4 application on your Android device.
• Tap 'Settings' (three lines) and then click 'Manage Accounts'.
• Press the "+" icon.
• Type your chosen server for your trading account in the search field.
• Enter your MT4 ID and password and click 'Sign In'.

To log in to the MT5 app for iOS, just follow the steps below:

• Open the MT5 application on your iOS device.
• Tap 'Settings' and then click 'New Account'.
• Type 'Netglider Global Limited' in the broker field.
• Enter your MT5 ID, password, and chosen server, and then click 'Sign In'.

To log in to the MT4 app for iOS, just follow the steps below:

• Open the MT4 application on your iOS device.
• Tap 'Settings' and then click 'New Account'.
• Type the chosen server for your trading account in the search field.
• Enter your MT4 ID and password and click 'Sign In'.

To gain access to the MT5 platform, you need to log in with an MT5 account.

If you don’t have an MT5 account yet, opening one is easy. Just choose MT5 as your platform type during the registration process.

To see your open trades, just follow the steps below:

• Open your platform and go to the ‘Terminal’ window
• Click on the ‘Trade’ tab

To disable the sound on your trading terminal, just follow the steps below:

• Open your terminal and click on ‘Tools’ from the top menu
• Select ‘Options’ and click on ‘Events’
• Untick the box marked ‘Sound Events’

To view the current spreads in the ‘Market Watch’ window, just follow the steps below:

For MT5

• Open your MT5 terminal
• Right-click on the ‘Market Watch’ window
• Select ‘Columns’ and click on ‘Spreads’

For MT4

• Open your MT4 terminal
• Right-click on the ‘Market Watch’ window
• Click on ‘Spreads’

To generate a report on your trading history on the MT4 and MT5 platforms, just follow the steps below:

• Go to the ‘Terminal’ window on MT4 or the ‘Toolbox’ on MT5
• Right-click on ‘Account History’ and select ‘Custom Period’ to set the timeframe for your report
• Right-click on ‘Save Report’ to view it

By default, the charts on your trading terminal only show the Bid line. To see the Ask line, just follow the steps below:

• Open your trading terminal
• Right-click on the chart in question and select ‘Properties’

From there, select ‘Common’ and tick the box ‘Show Ask Line’

If you’re getting a ‘Not Enough Money’ error, check that there’s enough equity in your account to cover the trade you want to place.

To find out the exact amount you need, use our margin calculator.

To add charts to your trading terminal, just follow the steps below:

• Right-click on the symbol you wanted to trade from the ‘Market Watch’ window
• Choose ‘Chart Window’

Alternatively, you can drag-and-drop any symbol directly into the chart window.

It’s pretty easy to add an EA to your terminal, but first you’ll need to download one. We strongly recommend that you download your EAs from the MQL5 site.

To download an EA, you’ll need to create an account on the MQL5 site, or you can download one directly through MT4 or MT5 via the ‘Market’ window.

To add an EA to your terminal, just follow the steps below:

• Open your MT4 or MT5 client terminal
• Click ‘File’ from the menu and select ‘Open Data Folder’
• On MT4, open the ‘MQL4’ folder and then the ‘Experts’ folder. On MT5, open the ‘MQL5’ folder and then the ‘Experts’ folder
• Place the downloaded .mq4 or .ex4 file into the ‘Experts’ folder
• Restart your MT4 or MT5 client terminal and you’re ready to go

If you’re getting a ‘Common Error’ message, try logging back in later, as this error usually resolves itself with time. If the error persists, you can try:

• Closing and restarting your terminal
• Checking your internet connection
• Restarting your router

If none of these seem to fix the issue, try temporarily disabling your firewall and antivirus software. Then, try refreshing the server connection by following the steps below:

• Open your terminal
• Click ‘Rescan Servers’ to refresh the server list

Finally, if you’re still experiencing the issue:

• Uninstall and reinstall your terminal
• Try logging in again

If you’ve downloaded MT4 or MT5 for Mac and want to install indicators, just follow the steps below:

• Create a new folder on your desktop and put the indicator files there
• Open your trading terminal
• Click on ‘File’ and then ‘Open Data Folder’
• From the ‘Finder’ window, go to your indicator folder and copy the .ex4 files here
• Go to the ‘Libraries’ folder and copy the .dll files here

If you’re getting a ‘No Connection’ error, there are a few reasons why this could be:

• Internet connection issues
• Your computer’s firewall
• Your antivirus software

First, check that you can access other websites. Then, run an internet speed test by following the steps below:

• Open your terminal
• Click ‘Rescan Servers’ to refresh the server list
• Check your ping (measured in ms) to see how fast the communication is with our servers

If you think the issue is more likely related to your firewall or antivirus software, ensure that the terminal you’re using is added to the exemption list for both.

By enabling one-click trading, you can open positions with a single click. Closing positions, however, still need to be done manually.

To enable one-click trading, just follow the steps below:

• Right-click on any chart
• Select ‘One Click Trading’

Alternatively, you can enable it by pressing Alt+T on Windows computers.

To modify, close, or delete any of your open positions, just follow the steps below:

• Open your platform and go to the ‘Terminal’ window.
• Click on the ‘Trade’ tab and choose the trade you want
• Right-click on it and select the action you want to take

To log in to your trading terminal using your Netglider account, just follow the steps below:

MT4 account:

• Use your unique email address and password created during your registration process
• Log in to the Members Area
• Click ‘Verify Profile’
• Complete the Profile, Investor Profile, and Document Verification steps
• Launch MT4 by clicking the Netglider MT4 icon on your desktop
• Select the corresponding server and click 'Next'
• Select 'Existing trade account', enter your MT4 ID and password, and click 'Finish'

MT5 account:

• Use your unique email address and password created during your registration process
• Log in to the Members Area
• Click ‘Verify Profile’
• Complete the Profile, Investor Profile, and Document Verification steps
• Launch MT5 by clicking the Netglider MT5 icon on your desktop
• Select the corresponding server and click 'Next'
• Select 'Existing trade account', enter your MT5 ID and password, and click 'Finish'

Depending on your account type, the related instruments will be displayed with a unique suffix.

To understand which instruments are right for your account type, please see below:

• Standard Account: instruments displayed without a suffix like EURUSD or GBPUSD
• Micro Account: instruments displayed with ‘micro’ suffix like EURUSDmicro or GBPUSDmicro
• Ultra Low Standard Account: instruments displayed with a ‘#’ at the end like EURUSD# or GBPUSD#
• Ultra Low Micro Account: instruments displayed with a ‘m#’ at the end like EURUSDm# or GBPUSDm#

If the related instruments are not visible on your terminal, just follow the steps below:

• Right-click on the ‘Market Watch’ window
• Select ‘Symbols’ and choose the instruments you want to trade
• Click on ‘Show’, then, close the ‘Market Watch’ window
• Right-click on the ‘Market Watch’ window again and select ‘Show All’

Any greyed-out symbols you might see on the terminal are used to calculate oil prices. If these are confusing for you, you can right-click on them and select ‘Hide’.

MT4 & MT5 for Windows

To access log files on the MT4 and MT5 platforms for Windows, just follow the steps below:

• Open your terminal
• Click the ‘File’ button from the top menu
• Choose ‘Open Data Folder’ and click on ‘Logs’
• In the new window that appears, copy the file named ‘xxxxxxxx’ and send it to us

MT4 & MT5 for Android & iOS

To access log files on the MT4 and MT5 apps for Android and iOS, just follow the steps below:

• Open your app
• Go to ‘Settings’ and tap on ‘Journal’
• Select the date range for the log files and tap the envelop in the top-right
• On the next screen, type something until the ‘Done’ button becomes active
• Enter the email address at the top and send the file to support@netgliderglobal.com

To change chart timeframe on your trading terminal, just follow the steps below:

• Open your terminal and right-click on the chart
• Click on ‘Timeframe’ and select the one you prefer

Alternatively, you can change chart timeframe from the toolbar at the top of your terminal.

To change language on your trading terminal, just follow the steps below:

• Open your terminal and click on ‘View’ from the top menu
• Select ‘Languages’ and click on your preferred language

To add multiple instrument charts to your terminal at once, just follow the steps below:

• Open your terminal and go to the toolbar
• Select ‘Arrange Windows as Non-Overlapping’

Alternatively, you can press Alt+R on Windows computers.

For MT5

To view historical data on the MT5 platform, just follow the steps below:

• Open your terminal
• Right-click on ‘Market Watch’ or press Ctrl+U on Windows
• Click on ‘Symbols’ and select ‘Bars’ or ‘Ticks’

For MT4

To view historical data on the MT4 platform, just follow the steps below:

• Open your terminal and click on ‘Tools’ from the menu
• Select ‘History Center’
• Double-click on the desired instrument and timeframe

To increase the range of candlesticks on either platform:

• Open your terminal and click on ‘Tools’ from the menu
• Click on ‘Options’ or press Ctrl+O on Windows
• Select ‘Charts’

To load charts on the MT4 and MT5 apps for Android or iOS, just follow the steps below:

• Open the app and go to ‘Quotes’
• Tap on the instrument you want to trade
• Tap on ‘Chart’

To find the name of your server on the MT4 platform, just follow the steps below:

• Click on ‘Open an Account’
• In the new window, click on ‘Trading Servers’
• Scroll down to the ‘+’ icon and in the ‘Add New Broker’ field, type ‘Netglider’
• Click ‘Scan’, then, once complete, close the window by clicking ‘Cancel’

Now, try to log in again by clicking on ‘File’ and then ‘’Login To Trading Account’, and you should see the name of your server.

MT4 & MT5 for Android

To change chart timeframe on the MT4 and MT5 apps for Android, just follow the steps below:

• Tap once on the chart and the timeframe wheel will appear
• Select your preferred timeframe

MT4 & MT5 for iOS

To change chart timeframe on the MT4 and MT5 apps for iOS, just follow the steps below:

• Tap on timeframe from the top-left
• Select your preferred timeframe

To add an instrument on the MT4 and MT5 apps for iOS or Android, just follow these steps:

1. Open the app and go to ‘Quotes.’

2. Click the ‘+’ icon in the top-right corner.

3. Find and click the symbol you want to add.

Yes, you can backtest your Expert Advisor on both the MT4 and MT5 platforms.

Here’s how:

• Go to ‘View,’ select ‘Strategy Tester,’ and choose the Expert Advisor you want to backtest from your list.
• Set the criteria you want and click ‘Start.’
• The backtest will begin, and you'll be able to analyse the results of the EA's performance.

Select ‘Markets,' and you will be directed to the watchlists, where you can find most of the available instruments. The instruments are organised by asset class. To search for a specific instrument, click 'Search’ and enter its name.

Yes, you can set price alerts on the Netglider App to stay informed about market movements. Here’s how:

1. Select the instrument you want to set a price alert for.

2. Click the price alert icon located at the top of the chart.

3. Choose the direction for the alert – ‘Buy’ or ‘Sell’ – and set the price at which the alert will be triggered.

To add an instrument to your watchlist, just follow the steps below:

1. Open the app and go to ‘Markets.’

2. Find and click the instrument you want to add. Then click the ‘+’ icon above its chart.

3. Select the watchlist you want to add the instrument to.

With Advanced Charts, you can add indicators, trend lines, and objects, and use other functions that enhance your market analysis and allow you to conduct technical analysis. You can also place trades or set price alerts directly from the chart for a seamless trading experience.

To access Advanced Charts, simply click the 'Advanced' button located below a chart on both the web platform and the mobile app.

To access detailed information about an instrument, click the ‘i’ icon above its chart. Here, you will find the trading sessions, contract size, and other essential details to consider before making a trade.

In the ‘Trades’ section, you can view and manage your open positions, pending orders, and price alerts. You also have the option to close all your positions at once and to selectively close all profitable or losing positions.

You can find your trading history in the same section.

The Netglider App gives you full control over your trades. You can close all open positions at once, or choose to close only profitable or only losing positions. You can also manually close individual trades, either fully or partially.

You can find all these options in the ‘Trades’ section under ‘Open Positions.’

Visit the ‘Explore’ section to discover the latest financial news and top stories. You'll also find the Market Overview, which provides insights into the markets' current performance.